Returns & Refunds
At Estessi™, we are committed to providing you with premium products. We believe in the quality of our items and recommend using them for at least 14 days before contemplating a return. If, after 14 days and within our 30-day money-back guarantee period, you're dissatisfied with your purchase, please reach out to us at support@estessi.com.
Cancellation Policy
Please be advised that any modifications or cancellations to an order must be done within 24 hours of placing it. Beyond this window, we may not be able to accommodate your request as the order would have progressed to the processing stage. Should you cancel your order within the 24 hour timeframe, expect your refund to be processed within 7 business days.
30-Day Money Back Guarantee
Due to the nature of our products, we offer a 30-day money-back guarantee for all purchases, but with specific conditions to ensure the safety and quality of our products. Please note the following important points regarding returns:
- Unopened Products Only: We accept returns only on items that are unopened and in their original packaging. This policy is in place to maintain the highest standards of product integrity and customer safety.
- Return Process: If you wish to return an unopened item, please contact our customer service team within 30 days of your purchase. You will be provided with instructions on how to safely send the product back to us.
- Refund Issuance: Upon receiving the returned item and confirming that it meets our return conditions, the purchase price will be refunded to your original method of payment. Please allow a certain number of days for the transaction to be processed.
To initiate a return, please connect with our support team through the Contact Us page form or by directly emailing us at support@estessi.com. For a seamless return process, please include your Order Number, or the Name and Email Address used for the purchase.
Damaged Items
We meticulously package our products to prevent damage during transit. An item is considered damaged if it's defective or physically broken. Damage incurred to packaging, such as dented boxes with the product intact, is not classified as damage.
Should your item arrive damaged, please report it to us within 72 hours of delivery. Email us at support@estessi.com with clear images of the damage, and we'll assess your eligibility for a cost-free replacement. Note that we do not refund, replace, nor accept returns for items damaged due to normal use, wear and tear, or misuse.
Shipping and Delivery
We strive for prompt order delivery but cannot be held accountable for shipping or delivery delays beyond our control, including those due to courier services, public holidays, customs, or unforeseen shipping complications. Should you face any delivery-related issues, please contact the respective courier directly for assistance. We are not liable for any lost, stolen, or delayed packages.
Please be aware that we reserve the right to alter this Return & Refund Policy at any time. It is the customer's responsibility to review the latest version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use Estessi™ products, customers are indicating their acceptance of this Return & Refund Policy.